How to make a complaint

Have you been fairly treated? Are you unhappy with your care plan?
While you are being looked after you have the right to be treated fairly. You can talk to someone you trust like a teacher or your foster carer.

If you want to make a complaint people will listen to you.

You can:

1. Talk or write to your Social Worker or their Team Manager.
2. Talk to NYAS (National Youth Advocacy Service):
   41 Down Road
   Merrow
   Guildford
   Surrey
   GU1 2PZ
   
   Freephone telephone: 0800 616101
   Send a text message to: 0777 222 4555
   e-mail: help@nyas.net
   
   
3. Talk or write to the Designated Complaints Officer:
   
   Belinda Newth
   Customer Relations Manager
   Families Directorate
   Quadrant Court
   35 Guildford Road
   Woking GU22 7QQ
   
   Telephone: 08000 562 132 (not free from mobiles)
   email: childrensservice.complaints@surreycc.gov.uk
   
   
4. Contact the Children's Rights Director's office, they will help you through every step in making a complaint:

   Website: www.rights4me.org

   Freephone: 0845 015 0120

   Write to: Office of the Children's Rights Director, Ofsted, 33 Kingsway, LONDON, WC2B 6SE

You could also check out some national websites.

• The Who Cares Trust is a national charity that is trying to get improved standards for all children and young people who live in care homes.
• Carelaw provides legal information about the rights of young people who are looked after.
• The Children's Legal Centre promotes children's rights.
• A National Voice is a charity working to make positive change in the care system.

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